This course is intended for those required to install and maintain MobileAccess for Dynamics CRM on-premise (in your systems environment). It focuses on all the installation tasks, procedures and systems that may be required (Dynamics CRM, SQL, Active Directory, firewall and BlackBerry Server).
Who should attend?: Systems Administrators, Deployment Planners, CRM Administrators
Duration: 2 hours
Pre-requisite: Microsoft Dynamics CRM environnent
Server Installation
- Understanding MobileAccess
- MobileAccess concepts: components, deployment model, and managing mobile devices
- System requirements
- Deployment scenarios
- MobileAccess Server installation
- License key application
- SQL database management
- Wireless port and protocols configuration (MDS, TLS, SSL)
- SMTP Server
- Firewall configuration
- MobileAccess upgrade process
Client Installation & Connection Methods
- Pre-requisites
- Supported devices
- Mobile device inventory
- SmartClient options
- SmartBrowser options
Simulator Environment Setup
- Single server and multi-server Simulator
- Android, BlackBerry, iPhone/iPad, Windows Mobile
Support & Troubleshooting
- Troubleshooting techniques
- MobileAccess Assistant and gathering logs
- eSupport and logging a case
For more information on the MobileAccess series of courses, please contact us.