MobileAccess for Service Users

Shrinking profit margins, increased competition and customer demand for greater differentiation are de rigueur.  Companies like yours are addressing these challenges by strengthening their service capabilities to deliver increased value. 

MobileAccess and Dynamics CRM empower field employees with the tools to better meet the increasing demands of the service organization. From on-the-spot case resolution, knowledge base look-ups, organizations can leverage their current software investment and benefit from improved field productivity, measurable cost reductions and higher customer satisfaction.

The benefits of extending service capabilities to mobile users include:

• Reduce service cycle times
• Raise first-time fix rates and improve measurability 
• Improve dispatch scheduling of field technicians with visibility into their geographic location and job status
• Identify and resolve customer service issues faster
• Act decisively with immediate access to information
• Respond to customer situations with the most up-to-date information