TenDigits Software appreciates how truly unique your business is. In order to ensure that your mobile business is always on the go, TenDigits Software offers different technical support programs in addition to Professional Services.

TenDigits and its partners are committed to helping you meet your CRM mobility goals by facilitating effective and efficient interaction between people and technology.

Technical Support Services are an essential component of any MobileAccess Solution deployment to ensure you extract full value from the solution at all times. When our Annual Upgrade Subscription service is combined with a TenDigits Support program contract, your ensure your team can take full advantage of all Technical Support benefits … from access to the latest software releases to obtaining the support services levels your business needs.

By subscribing to a TenDigits Technical Support services contract, your organization will receive the following benefits:

• Manufacturer-based technical support, providing expert MobileAccess technical expertise from a single point of contact.
  
  
• An adaptable and scalable support plan that can be updated to meet the evolving needs of your organization.
  
  
• Answers to MobileAccess technical support questions that your organization requires, resulting in a more productive and effective IT department and a more satisfied user community.

We are currently under-going a redesign of our inbound support process. During this time, we welcome you to contact us through our contact page where you can describe and submit your request in detail.

MobileAccess Technical Support Overview

Technical support services are available in two (2) support programs. Your organization may also choose to create a custom support program contract to satisfy your specific MobileAccess support needs. The level of access and times at which you can contact TenDigits technical support representatives varies according to the level of Technical Support Services you subscribe to.

You can find more details on these support programs as well as incident-based support by clicking on the support level you are interested in.

Technical Support Services Pricing

To obtain a pricing quotation or for more information regarding Technical Support Programs, please contact your MobileAccess partner or your TenDigits Account Manager.

For More Information

If you have any questions related to TenDigits Technical Support Programs or options, please direct your questions to .

MobileAccess Remote Installation Assistance (RIA)

Remote Installation Assistance offers the technical assistance necessary to get MobileAccess installed and running successfully. This program can be used to address both production environments as well as simulator environments. This program includes one (1) complimentary technical support incident for follow-up assistance beyond the guided installation. Using a remote access tool, TenDigits Technical Support Representations will work with your internal technical personnel to successfully complete all the necessary installation steps. Remote access tools enable TenDigits Technical Support Representations to install MobileAccess on any server that can access the internet with the assistance of your personnel.

Because every customer’s computing environment varies greatly and MobileAccess provides numerous deployment and licensing options—the RIA program is estimated on a case-by-case basis under the guidance and direction of the TenDigits Professional Services Group or an implementation partner. Please refer to the MobileAccess Remote Installation Assistance Guide for additional details.

We highly recommend that you explore your mobility needs with our partners who make it their business to serve all your business technology needs.

For additional details, please feel free to contact the TenDigits Professional Services Group at or your TenDigits Account Manager.

MobileAccess Administrator and User Training

TenDigits offers in-depth hands-on training in order to maximize your organization’s proficiency of the MobileAccess suite. Training is a significant component in guaranteeing uptime, increasing user productivity as well as extending the value of your mobile deployments.

For more information on the TenDigits series of courses developed for Systems Administrators or for Mobile Users, please click here.